Refund Policy

A purchase grants digital access to course content, practice questions, and/or the exam simulator for the period stated at checkout. No physical goods are shipped.

- If your paid access was never successfully activated (for example, a failed or incomplete purchase where you were charged but never received access), you are eligible for a full refund.

- If your access was successfully activated and you have begun using it, purchases are generally non-refundable, with two exceptions:

- Duplicate charge: if you were charged more than once for the same access, the duplicate charge is refunded.

- Verified technical failure: if a technical failure on our side prevents you from accessing the content you paid for, and we cannot reasonably resolve it, you are eligible for a refund.

This policy describes when a refund is available; it does not limit any right you may separately have under applicable consumer-protection law.

To request a refund, email us at albadareen011@gmail.com with your order details and the reason for your request. We will review it against the eligibility rules above and respond directly.

An approved refund is returned to the original Ziina payment method used for the purchase.

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

For refund questions, email us at albadareen011@gmail.com or use the Contact page.